IT Provider Management Fundamentals (Live online training)

• Introduction
  (Definitions, alignment, provider management & the outsourcing life cycle)
• Basic conditions
  (Customer and service orientation, standardisation, sourcing strategy / goals, provider categorisation, outsourcing contract, successful service transition)
• Integration into the organisational structure
  (Task overview, role / responsibility assignment,
  various options for organisational integration, interfaces to other teams)
• Required personnel & skills
  (e.g. qualifications, competencies, risks & success factors) 
• Relevant processes 
  (Processes & interfaces to be considered, process design & implementation)
• Tools
  (Necessary tools & interfaces for service operations and provider control, RPA)
• Governance
  (Evaluation of providers, review of the sourcing strategy, relationship management / committees / meetings. risk, knowledge and compliance management)
• Operations
  (Reporting & performance management, operations management: service integration & monitoring, finance management: managing invoices & budgets)  
• Changes
  (Handling of changes, claim management, integration of change projects into internal project portfolio management, changing the provider)
• Continual Improvement
  (Improvement process, innovation management, SPICE for provider management)

...you will get

• an overview of all relevant tasks,
• insights into options of organisational integration,
• tips for an efficient provider management, especially in multi-provider environments,

…you will learn

• which 9 dimensions have to be taken into account when building up an efficient provider management,
• which basic conditions, methods and organisation are necessary for a successful cooperation,
• how to design them efficiently - how to avoid friction losses and how to achieve your goals.

• IT Managers, IT Service Managers, IT Operations Managers, IT Service Providers 
• Employees involved in IT outsourcing projects