Lead difficult conversations: Strengthen your assertiveness

Check your inner attitude

• Perceive your inner attitude before having a difficult conversation
• Learn to see difficult conversations as an opportunity for direct, effective and constructive exchange

Understand dynamics in difficult conversations

• Recognize what constitutes conflict and how it arises
• Learn how to maintain a professional attitude and avoid ineffective behaviors

Tips for communicating in difficult conversations

• Make sure you understand your counterpart correctly
• Communicate while respecting the needs of all parties involved
• Apply confident behaviors for effective and positive communication

Get your (difficult) message across

• Practice communicating difficult messages and how to give constructive feedback based on that message
• Learn methods to remain confident in different situations and find a mutually beneficial solution

To participate in this live online training, you need a headset and a stable internet connection. No special knowledge is required for the content.

This instructor-led live online training is divided into 3 sequences. In the first sequence, you will be introduced to the topic interactively. Then, in a self-learning phase, you integrate what you have learned into the concrete context of your everyday work. Finally, in the third sequence, the results of the work are discussed in the group, accompanied by the trainer. Following the live online session, additional digital elements are available to support you in implementing what you have learned in your everyday work.

Anyone who wants to improve their communication in difficult conversations.