Business Correspondence and Telephoning in English: How to communicate more accurately and effectively

Selecting the best form of communication

• The qualities of memorable communication.
• Relational thinking about effective business communication.
• The cross-cultural dimension.
• Decisions about the most suitable form of communication to use.

The building blocks of writing and telephoning

• Achieving greater accuracy of language in speech and writing.
• Achieving greater accuracy of grammar, spelling, punctuation and word choice.
• Possible errors of German language users of English.

Writing effectively

• Communcating with the appropriate tone in business writing.
• Phrases for E-Mails, including dealing with complaints.
• Paragraphing in business writing.
• Contemporary formatting of E-Mails and business letters.
• Record keeping from a teleconference.

Telephoning skills

• Good customer service principles.
• Telephone conversation fluency and etiquette.
• Phrases for telephoning.
• Speaking more confidently on the telephone in English.

You will learn how to

• communicate more accurately in the working environment,
• apply a more structured approach to your use of English,
• convey your wishes and instructions appropriately,
• convince and persuade others through appropriate use of English,
• write correctly formatted E-Mails and letters,
• write with interest, enthusiasm, diplomacy and correct tone,
• develop added professionalism and confidence when using English.

This seminar is for anyone who needs to communicate in English in business contexts regularly, whether for managerial, personal assistant, sales, negotiation or other administrative purposes. It has been found to appeal most especially to those who are expected to show a good and reliable command of English at their workplace, but lack in practical experience. The skills and confidence gained can help participants to enhance their business effectiveness, employability and ability to take on more responsibility. Attendance of this seminar is a required part of the International Management Assistant Certificate.