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VMware Workspace ONE: Unified Endpoint Management (UEM) Troubleshooting

Webinar - PROKODA GmbH

VMware Workspace ONE: Unified Endpoint Management (UEM) Troubleshooting
Termin Ort Preis*
24.06.2024- 25.06.2024 online 1.785,00 €
07.10.2024- 08.10.2024 online 1.785,00 €
*Alle Preise verstehen sich inkl. MwSt.

Detaillierte Informationen zum Seminar

Inhalte:



  • Course Introduction
    • Introductions and course logistics
    • Course objectives
  • Fundamentals of Workspace ONE UEM Troubleshooting
    • Summarize the general logic of Workspace ONE UEM issue troubleshooting
    • Classify Workspace ONE UEM issues
    • Describe when and why to use logs for troubleshooting
    • Compare the different log levels
    • Identify the key factors of log collection
    • Summarize the work flow topology of each Workspace ONE UEM productivity and integration component
  • Workspace ONE UEM Console Troubleshooting
    • Outline the best practices for Workspace ONE UEM console issue troubleshooting
    • Identify common Workspace ONE UEM console issues
    • Troubleshoot Workspace ONE reporting issues
    • Troubleshoot issues related to Group Management and Assignments
    • Troubleshoot issues related to System Settings and Admin Roles
    • Use the Console Event log for Workspace ONE UEM console issue troubleshooting
    • Collect and analyze Workspace ONE UEM console logs
  • Workspace ONE UEM Enterprise Integration Troubleshooting
    • Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
    • Identify common Enterprise Integration issues
    • Troubleshoot issues related to AirWatch Cloud Connector
    • Troubleshoot issues related to Directory Services integration
    • Troubleshoot issues related to Certificate Authority Integration
    • Troubleshoot issues related to VMware Identity Manager integration in the Workspace ONE UEM console
  • Workspace ONE UEM Endpoint Troubleshooting
    • Summarize the endpoint connection topologies of different
    • Describe endpoint troubleshooting best practices
    • Identify common endpoint issues
    • Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
    • Validate enrollment settings for endpoint enrollment
    • Troubleshoot endpoint connectivity issues
    • Validate the Hub Settings in the Workspace ONE UEM console
    • Summarize the general logic of troubleshooting profile lifecycle management issues
    • Outline common compliance policy lifecycle management issues
    • Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
    • Identify the categories and logging levels of certain Device Event log entries
    • Troubleshoot DEP enrollment issues
  • Workspace ONE UEM Email Troubleshooting
    • Summarize the general troubleshooting logic of resolving Email Management issues
    • Identify common email issues
    • Troubleshoot issues related to email profile and VMware Workspace ONE Boxer settings
    • Troubleshoot Secure Email Gateway related issues
    • Troubleshoot PowerShell integration related issues
    • Troubleshoot issues related to Email Compliance Policy
    • Troubleshoot issues related to Email Notification Service
    • Outline the steps of collecting Secure Email Gateway logs and email server logs
  • Workspace ONE UEM Application Troubleshooting
    • Summarize the best practices of Application Management issue troubleshooting
    • Identify common Application Management issues
    • Troubleshoot issues related to Public Application management lifecycle
      vTroubleshoot issues related to Internal Application management lifecycle
    • Troubleshoot issues related to Apple Volume Purchase Program
    • Troubleshoot issues related to Windows Store for Business
    • Troubleshoot issues related to Per-App VPN
    • Collect and analyze Per-App Tunnel log
  • Workspace ONE UEM Content Troubleshooting
    • Summarize the best practices of Content Management issue troubleshooting
    • Identify common Content Management issues
    • Troubleshoot issues related to AirWatch managed content management
    • Troubleshoot issues related to Content Gateway
    • Collect and analyze Content Gateway logs
    • Troubleshoot issues related to Admin Repository
    • Troubleshoot issues related to User Repository
    • Troubleshoot issues related to Workspace ONE Content Application



Zielgruppe:

Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants.
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