Windows 11 - for support staff

The New Windows 11 Interface

- The redesigned Windows 11 Start menu
- Taskbar improvements
- Windows Explorer enhancements
- New features in Windows Settings
- Using Virtual Desktops and Task View
- Snap Layouts and Snap Assist for optimized multitasking
- Microsoft Edge and its integration
- Windows Copilot*

Windows Updates and Servicing

- Windows feature updates and cumulative updates
- Managing Windows Update rings
- Configuring Windows Update for Business
- Windows Update settings
- Optimizing update delivery with Delivery Optimization

Managing UWP Apps in Windows

- Differences between UWP apps and classic desktop applications
- Installing apps via the Microsoft Store and MSIX packages
- Listing and removing UWP apps with PowerShell
- Configuring default installation locations for applications
- Alternative application concepts: Click-to-Run (Microsoft Office) and Electron-based applications (e.g. Microsoft Teams)

Winget Package Manager

- How the Winget package manager works
- Installing and updating applications with Winget
- Removing applications with Winget
- Managing Winget using UniGetUI

Cloud Integration in Windows 11

- Signing in to Windows with Microsoft and online accounts
- Introduction to Microsoft Entra ID
- Managing OneDrive integration and default storage locations

Introduction to IPv6

- IPv6 fundamentals
- Understanding the IPv6 addressing scheme
- Link-local addresses and their purpose
- Coexistence of IPv4 and IPv6

Managing Storage Devices

- Managing disks with Disk Management
- Comparing MBR and GPT partition styles
- Enabling BitLocker drive encryption

TPM, UEFI, and Secure Boot

- The role of UEFI in modern systems
- How Secure Boot works
- Using TPM to enhance system security

Troubleshooting and System Management

- Using Windows troubleshooting tools
- Analyzing Windows Reliability Monitor
- Freeing up disk space with Disk Cleanup
- Using Event Viewer for troubleshooting
- Analyzing Windows System Information

Basic knowledge of Windows 10 and basic IT support experience are required.

Help Desk employee
System administrator
Service technician

904647