Best Practices on Client Management

Seminar - Cegos Integrata GmbH

In this live online training you will learn why effective client management is essential for long-term business success. Clients typically seek solutions or expert guidance rather than just products - making it critical to manage the post-sale phase effectively. This stage often presents valuable opportunities for expanding business with both existing and potential clients. The quantity and quality of these opportunities depend heavily on the strength of your client management.

The training focuses on the post-deal phase and on the ability of Key Account Managers to build lasting trust and strengthen client relationships:

Enhance client retention by fostering long-term relationships, providing consistent support, and engaging at key moments in the client lifecycle.
Learn how to maximize revenue by identifying upselling and cross-selling opportunities at critical touchpoints.
Understand the importance of building credibility to attract new clients through referrals and testimonials from satisfied brand advocates.

By prioritizing client satisfaction and cultivating strong relationships, companies can differentiate themselves in the market and drive sustainable growth.

Termin	Ort	Preis^*
02.10.2025	online	464,10 €	jetzt buchen
12.11.2025	online	464,10 €	jetzt buchen
15.12.2025	online	464,10 €	jetzt buchen
firmenintern	auf Anfrage	auf Anfrage	jetzt buchen

Alle Termine anzeigen

^*Alle Preise verstehen sich inkl. MwSt.

Detaillierte Informationen zum Seminar

Inhalte:

Engage, Renew, and Develop Existing Clients

Ensure a successful implementation of the client's acquisition
Follow up throughout the lifetime of the acquired solution
Build relationships: Identifying and managing touch points on the client's journey/experience
Increase sales through upselling and cross-selling
Turn complaints and challenges into opportunities for improvement
Guarantee renewal at the end of the solution's lifetime

Attract New Clients

Building credibility with existing clients
Obtaining references to grow your reputation in the market

Dauer/zeitlicher Ablauf:

3 Stunden

Teilnahmevoraussetzungen:

To participate in this live online training, you need a headset and a stable internet connection.

Lehrgangsverlauf/Methoden:

This instructor-led live online training is divided into 3 sequences. In the first sequence, you will be introduced to the topic interactively. Then, in a self-learning phase, you integrate what you have learned into the concrete context of your everyday work. In the third sequence, you will work on further content and discuss and deepen the results of your work in the group, accompanied by the trainer. Following the live online session, additional digital elements are available to support you in implementing what you have learned in your everyday work.

Zielgruppe:

KAMs in B2B, Salespersons engaged in complex sales, Individuals with functions in sales and/or client management within B2B organisations

Seminarkennung:

14838

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Best Practices on Client Management

Detaillierte Informationen zum Seminar

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