Sprachkurse Englisch finden

Resilience is the ability to remain healthy so that you can stand your ground even if living and working conditions become difficult. Studies have shown that we can influence our ability to experience happiness and inner stability by employing different skills. Our abilities of perception and the ability to mentally steer our actions are some of these very basic skills. The aim of this basic training is to become familiar with these fundamental factors which promote resilience.

Dieser praxisorientierte Kurs vermittelt die Grundlagen der Programmierung mit Python und bietet einen strukturierten Einstieg in eine der weltweit meistgenutzten Programmiersprachen. Die Teilnehmenden lernen die wichtigsten Konzepte kennen und setzen erste Programme direkt in einer Entwicklungsumgebung um.

Neben den Grundlagen wie Variablen, Datentypen, Strings und wichtigen Bibliotheken wird auch die Programmlogik behandelt – darunter Schleifen, Bedingungen und eigene Funktionen. Ein besonderes Highlight ist die Einführung in NumPy und Pandas, um mit Arrays und Tabellen zu arbeiten und erste Datenanalysen durchzuführen.

Der Kurs besteht aus vielen praktischen Übungen, sodass das Gelernte direkt angewendet und vertieft wird. Am Ende des Workshops können die Teilnehmer einfache eigene Funktionen schreiben, grundlegende Datenanalysen durchführen und haben ein erstes Fundament für das weitere Kennenlernen von Python.

This live online training focuses on the key success factors for an outstanding customer experience. Even though modern technologies take over many tasks, people remain irreplaceable in direct customer contact—because technology only works at the process level, not in real dialogue. This is exactly where this training course comes in: consciously designing meaningful and emotionally effective customer experiences throughout the entire customer journey.

It is therefore crucial to recognize the needs and challenges of customers and respond to them in a targeted manner in order to create a consistent and positive customer experience.

The following topics will therefore be central: the importance of customer experience, factors influencing customer satisfaction in the age of Industry 4.0, proven models of excellence, a customer-focused corporate culture, and the central pillars of customer experience and our customers' expectations.

You will learn:

• Better understand customers and identify the most important steps for building a customer-centric culture
• Analyze touchpoints along the customer journey—including key phases, emotions, and success factors—in order to make targeted optimizations
• Design a hybrid (phygital) customer journey that takes into account effort, emotions, and success as key pillars