Kundenorientierung Schulungen finden - Das passende Seminar in Ihrer Nähe

This five-day course features intensive hands-on training that focuses on installing, configuring, and managing VMware vSphere® 7, which includes VMware ESXi™ 7 and VMware vCenter Server® 7. This course prepares you to administer a vSphere infrastructure for an organization of any size. This course is the foundation for most of the other VMware technologies in the software-defined data center. Product Alignment

• ESXi 7
• vCenter Server 7

Objectives

By the end of the course, you should be able to meet the following objectives:

Describe the software-defined data center (SDDC)

Explain the vSphere components and their function in the infrastructure

Install and configure VMware ESXi™ hosts

Deploy and configure VMware vCenter® Server Appliance™

Use VMware vSphere® Client™ to manage the vCenter Server inventory and the vCenter Server configuration

Manage, monitor, back up, and protect vCenter Server Appliance

Create virtual networks with vSphere standard switches

Describe the storage technologies supported by vSphere

Configure virtual storage using iSCSI and NFS storage

Create and manage VMware vSphere® VMFS datastores

Use the vSphere Client to create virtual machines, templates, clones, and snapshots

Create a content library and deploy virtual machines from templates in...

By leveraging Squid, companies aim to achieve the following:

• Improve Network Performance: Companies want to enhance their network performance by reducing bandwidth usage, optimizing content delivery, and minimizing latency. Squid's caching capabilities help achieve these goals by caching frequently accessed web content and delivering it locally.
• Enhance Security: Squid Proxy Server offers features such as content filtering, access control, and SSL/TLS interception, which help companies enforce security policies, protect against malicious content, and prevent unauthorized access to websites. The goal is to create a safer browsing environment for employees and protect sensitive data.
• Optimize Bandwidth Usage: Squid reduces the need for repeated requests to the internet by caching web content. This leads to significant bandwidth savings, reducing costs associated with internet service providers and improving overall network efficiency.
• Improve User Experience: By caching web content locally, Squid improves response times, resulting in faster access to web resources for employees. This enhances productivity and improves the user experience within the company.

By leveraging Squid, companies aim to achieve the following:

• Improve Network Performance: Companies want to enhance their network performance by reducing bandwidth usage, optimizing content delivery, and minimizing latency. Squid's caching capabilities help achieve these goals by caching frequently accessed web content and delivering it locally.
• Enhance Security: Squid Proxy Server offers features such as content filtering, access control, and SSL/TLS interception, which help companies enforce security policies, protect against malicious content, and prevent unauthorized access to websites. The goal is to create a safer browsing environment for employees and protect sensitive data.
• Optimize Bandwidth Usage: Squid reduces the need for repeated requests to the internet by caching web content. This leads to significant bandwidth savings, reducing costs associated with internet service providers and improving overall network efficiency.
• Improve User Experience: By caching web content locally, Squid improves response times, resulting in faster access to web resources for employees. This enhances productivity and improves the user experience within the company.

Overview

This course covers the installation, configuration, use, customization, integration of Tivoli Network Manager 4.2 with Network Operations Insight, and network monitoring using the Network Manager pollers. The workshop includes approximately 40% lecture and 60% hands-on exercises. The workshop begins with a basic overview of product components and their associated functions. You configure Tivoli Network Manager and perform a full discovery of simulated networks. To further understand the intricacies of the discovery cycle, you customize discovery by changing the behavior of finders and agents. You also learn to create real-time MIB graphs, control polling behavior, connect isolated networks through manual map editing, and use the reporting functions of IBM Tivoli Network Manager. You also learn to use the Network Health Dashboard and create custom dashboards.

In this three-day, hands-on training course, you explore the new features and enhancements in VMware vCenter Server® 7 and VMware ESXi™ 7. Real-world use-case deployment scenarios, hands-on lab exercises, and lectures teach you the skills that you need to effectively implement and configure VMware vSphere® 7. This course is recommended for customers who want to deploy vSphere 7 in their existing vSphere environment.

Gewaltfreie Kommunikation im Service

Die Gewaltfreie Kommunikation können Sie auch als Web Based Training buchen, mit einer Kombination aus E-Learning und Webinaren. Im vorgeschalteten E-Learning Modul werden die Teilnehmenden einige der Grundlagen, die zur wertschätzenden (und damit gewaltfreien) Kommunikation im Service wichtig sind, kennenlernen. In den folgenden Webinaren werden die Teilnehmenden die Anwendung anhand konkreter Beispiele gemeinsam mit dem Trainer üben und so mehr Sicherheit in der täglichen Kommunikation gewinnen.

Die Webinare werden von einem erfahrenen Trainer und Projektleiter moderiert und Gehirn-gerecht aufbereitet.

• 1x E-Learning – Online Element (40 Seiten PDF) für das Selbststudium (Grundlagen der Gewaltfreien und Wertschätzenden Kommunikation )
• 1x Online Quiz – Selbstcheck mit Multiple-Choice Fragen (10 Fragen)
• 4x Webinare zur „Wertschätzenden Kommunikation im Service“ in der Gruppe (moderierte Online Webinare), je 90 Minuten
• 4x Fotoprotokolle zu den Webinarsessions

Technische Kompetenz und Erfahrung in der Kommunikation im Servicedesk sind durchaus vorhanden, Telefonseminare haben Sie schon mehrfach besucht. Trotzdem erleben Sie immer wieder herausfordernde Situationen im Service. Sei es, weil die Umstände sowie die Stimmung des Kunden, sagen wir „energiegeladen“ ist, oder weil Sie selbst unter enormem Druck stehen. Mit diesem Training werden Sie souverän im Umgang mit kritischen Situationen und verbalen Angriffen.