Seminar - Management-Institut Dr. A. Kitzmann
Individuals having different thoughts, ideas, and interests can cause disagreements in the workplace. This course enables you to manage and deal with conflicts more effectively. Through the conflict management course, you will be able to identify the common causes of conflicts, learn how to handle different types of conflicts, and discover how to prevent conflicts from happening in your workplace by gaining hands-on experiences with different exercises – through different exercises. By the end of this course, you will have a better understanding of how to manage conflicts in the workplace and improve your work environment.
| Termin | Ort | Preis* |
|---|---|---|
| 01.12.2025- 02.12.2025 | Münster | 1.428,00 € |
| 13.04.2026- 14.04.2026 | Frankfurt am Main | 1.428,00 € |
| 15.06.2026- 16.06.2026 | Münster | 1.428,00 € |
| 30.11.2026- 01.12.2026 | Münster | 1.428,00 € |
Understanding conflicts:
Perception of conflict
Common sources of conflict
Different types of conflicts:
Analysis of conflict situations
Conflict situations occurring in position of leadership and upper management
Organisational and structural conflicts
Conflict within and among groups
Managing conflicts professionally:
Conflict diagnosis and conflict resolution
Negative and positive aspects of a conflict situation (disruptive factor or procreative tension?)
Conflict-creating and conflict-resolving behavior
Helpful conversational techniques for conflict situations
Evitable and in-evitable conflict situations
Hands on practice:
Analysis of case studies
Reflection of own behaviour
